Shipping Policy

For us to process your order, please fill in the checkout form in English only.

Where do you ship? Where do you ship?

Bagsmart ships to all 48 contiguous United States, Alaska, Hawaii, Puerto Rico, and Guam.
Argentina, Anguilla, Afghanistan, Algeria, Albania, Andorra, Angola, American Samoa, Aruba, Armenia, Antigua & Barbuda, Azerbaijan, Bouvet Island, Barbados, Bangladesh, Bermuda, Belarus, Burundi, Burkina Faso, Bosnia & Herzegovina, Bhutan, Bahrain, Brunei, Botswana, Benin, Belize, Bolivia, Bosnia & Herzegovina, Cameroon, Caribbean Netherlands, Cocos (Keeling) Islands, Christmas Island, Chad, Central African Republic, Cape Verde, Cambodia, Comoros, Cook Islands, Congo, Costa Rica, Côte d’Ivoire, Cayman Islands, Cuba, Iraq, Djibouti, Dominica, The Dominican Republic, Oman, Yemen, Georgia, Equatorial Guinea, Eritrea, Ethiopia, Egypt, Ecuador, El Salvador, Faroe Islands, Fiji, French Polynesia, Falkland Islands, Guinea, Guinea-Bissau, Gabon, Gambia, Ghana, Guyana, Gibraltar, Greenland, Grenada, Guadeloupe, Guernsey, Guatemala (1 of 22 regions), Haiti, Honduras, Isle of Man, Iran, India, Israel, Indonesia, Iceland, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kuwait, Kosovo, Lebanon, Laos, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Monaco, Mongolia, Morocco, Martinique, Mauritius, Maldives, Malawi, Mayotte，Moldova, Myanmar (Burma), Nigeria， Montenegro, Namibia, Nauru, Nepal, Nicaragua, Niger, Niue, Papua New Guinea, Paraguay, Perú, Pakistan, Panama, Rwanda, Réunion, South Africa, South Sudan, Sri Lanka, Sudan, Solomon Islands, Somalia, Syria, Tajikistan, Tunisia, Tanzania, Uganda, United Arab Emirates, Uruguay,Ukraine, Russia, Zimbabwe, Venezuela, and Ukraine are not available for shipping due to Coronavirus. We will recover shipping to these areas soon.

How much does shipping cost? How much does shipping cost?

Split by shipping destination: U.S. and other regions.

1) Shipping to the U.S.

Free shipping on orders greater than or equal to $50.
For orders less than $50, there is a $8 shipping charge.

2) Shipping to other regions.

There is a $15 shipping charge.

When will I receive my order? When will I receive my order?

Deliveries are made on business days. (From Monday to Friday), Orders placed during weekends and holidays will be processed the next available business day.

Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements. Delivery of products will be subject to the Terms of Service provided by the carrier.

Shipping to the U.S.

Process time: 1-2 business days
Shipping time: 2-7 business days

Shipping to other regions.

Process time: 1-2 business days
Shipping time: 7-14 business days

How do I track my order? How do I track my order?

Your tracking number and the express company name will be sent in e-mail immediately after we ship the order out. You can also track it on here.
If your package is not able to be delivered, it will automatically be returned to us. Email us at service@bagsmart.com to figure out your options for re-delivery!

Can I cancel my order? Can I cancel my order?

From the moment you place your order, it has already entered the processing system. In this situation, please send us a return request after receiving the package. If you need to make any changes to your order, contact us at service@bagsmart.com, and we will do our best to assist you.

Do I need to pay duties? Do I need to pay duties?

Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for all duties and taxes incurred. BAGSMART cannot determine these fees during the checkout process.

What is Package Shipping Protection? What is Package Shipping Protection?

Given the increasing trend of consumers buying goods directly, there's a rising occurrence of unfortunate incidents affecting well-packaged items. Regrettably, courier services often disclaim responsibility for such mishaps, employing intricate and inconvenient procedures for retrieval or replacement.To address this issue, we've introduced Shipping Protection Insurance, providing you with the option to enhance your shopping experience with peace of mind. Opting for Shipping Insurance means that in the event of your package being lost, damaged, or stolen during transit, we'll promptly replace your order without any inquiries. This spares you the hassle of dealing with the complex processes of third-party courier claims.

What should I do if I fill in the wrong address for delivery? What should I do if I fill in the wrong address for delivery?

Please contact us at service@bagsmart.com as soon as possible. We will make every effort to try to retrieve the items for you.However, for orders that are returned due to incorrect or lost address information, the shipping fee will not be refunded. We are happy to resend the order to you, but there will be an additional shipping fee for sending the items to the correct address.